Refund policy

1. Our Goods

We supply physical goods only.

2. Read Before Use

Please carefully read and follow all instructions provided with our goods, including:

Instruction manuals
Care guides
Usage documents

You can also find additional tips and care information on

www.chalkandjagger.com

Failure to follow instructions may invalidate your warranty or right to return.

3. Returns & Refunds Procedure

All returns must follow the procedure below. If not, we may refuse the return.

3.1 Free Returns (Unwanted Goods)

You may return unwanted goods at no charge, provided that:

Condition: Goods are unused, undamaged, and in resaleable condition
30-Day Period: A return or refund claim is logged within 30 days of delivery
- After 30 days, returns are only accepted for defective goods
Return Details: You must submit:
- Contact details
- Full product details
- Reason for return
- For defective goods: description of the defect
Return Number:
- You will receive a return/refund claim number within 1 business day
- If not, you must contact customer service to obtain it
No Valid Claim:
- We may refuse a return if:
  - The 30-day period has lapsed
  - The warranty has expired
  - The claim is invalid

3.2 Packaging Requirements

Returns must include:
- All accessories
- Instructions
- Original packaging (if available)
If original packaging is unavailable:
- Goods must be securely packaged for protection
Important:
- We are not responsible for damage in transit
- Improperly packaged items damaged in transit will not be refunded

3.3 Confirmation of Return

Once received, we will notify you
Please allow up to 10 working days from collection for delivery to us
If you have not received confirmation within this period, contact us

3.4 Defective Goods Assessment

All claimed defective goods will be inspected by our staff.

We do not consider the following as defects:

Normal wear and tear
Negligence, abuse, or incorrect use
Failure to care for the product properly
Unauthorized modifications
Products that meet specifications but do not suit personal preference

3.5 Remedies for Defective Goods

If returned within the 6-month warranty period and confirmed defective:

- Repair
- Replacement
- Refund
  
  Consumers under the CPA may choose:
Non-CPA customers will be compensated at our discretion

3.6 Repairs & Replacements

If repair or replacement is chosen or required:

We will contact you promptly
Necessary arrangements will be made without unreasonable delay

3.7 Refunds

If a refund is issued:

Payment will be made within 30 days
Refunds exclude direct return-related costs
Funds are paid into a bank account of your choice

4. Warranty Policy

4.1 Warranty Coverage

All goods are supplied new and of good quality, unless stated otherwise
New goods carry a 6-month warranty from date of supply
Applies to normal household or business use only

4.2 What Counts as a Defect

Defective goods are those that were:

Unsafe, or
Faulty at the time of supply

We recommend testing your goods immediately upon receipt.

You must be able to prove that the defect existed at supply.

4.3 Warranty Remedies

Within the 6-month warranty period, we will:

Repair
Replace
Refund

All warranty returns must follow the returns procedure above.

4.4 Choice of Remedy

CPA consumers may choose repair, replacement, or refund
For all other customers, we decide the remedy

4.5 Inspection Rights

Our trained staff may refuse warranty claims if goods show signs of:

Misuse
Neglect
Damage
Alteration
Incorrect usage

Reasons will be provided if a claim is declined.

5. Statutory Right to Return Unsuitable Goods (CPA)

5.1 Incorrect or Unexpected Goods

CPA consumers may return goods within 10 days of delivery if:

Goods could not be examined before delivery, and
They are not what was ordered or expected

5.2 Procedure

Returns must follow our standard returns procedure.

5.3 Refunds for Unsuitable Goods

Unopened goods: Full refund
Opened goods:
- Reasonable usage, repackaging, and restocking costs may apply
- Deductions are typically up to 25% of the product price